In this section, Mr. Krishna Potnis discusses the importance of embracing change as a leader and being the change oneself before expecting others to follow. He shares that driving change is difficult if one does not personally adopt it, and emphasizes the need to be the motivation for one’s team. He gives an example of the challenges faced during the pandemic, such as transitioning to remote work and then back to the office, and explains how leaders and managers had to demonstrate their willingness to change by working in the office themselves. Mr. Potnis also talks about ensuring the well-being of team members and their families during the pandemic while maintaining the momentum of the transformation journey.

In this section, Krishna discusses the challenges he faced in adapting to change during the pandemic. One significant change was conducting whiteboard sessions and workshops online instead of in a physical conference room. Although there were initial problems and it took longer to complete tasks online, Krishna and his team had to work through these challenges and improve their online collaboration skills. They had to rely on more phone calls and one-to-one conversations to prepare for online sessions and create virtual conferences. However, Krishna acknowledges that there is still value in sitting in a conference room and brainstorming together in person.