In this section, Krishna Potnis discusses the benefits of taking an outside-in approach to agile transformation rather than trying to do it internally. He explains that when you are only focused internally, you have a limited vision and can benefit from an external perspective to see what can be done better. Bringing in external consultants allows for an assessment of the current processes and a transformation to delivering within an agile framework. Krishna emphasizes that this self-realizing experience helps in acknowledging mistakes and identifying areas for improvement. He also mentions that bringing in experts at times is necessary because not all problems can be solved from within. Moving forward, Krishna sees himself making an impact in the payment system by learning from the past and envisioning how to develop super apps and integrate multiple financial instruments, considering the impact of InsurTech and the evolving regulatory landscape.

In this section, Mr. Krishna Potnis discusses his perspective on how to address various areas and provide solutions by clubbing them together. He refers to this approach as part of creating a “super app” where different functionalities are integrated. He highlights the importance of taking the team along and utilizing their experience to offer a valuable product to the market.